Return Policy

1. Overview

At Nervonics, customer satisfaction is our top priority. We understand that sometimes you may need to return an item. This policy outlines how returns are handled at our business, including eligibility requirements, timelines, and how refunds or exchanges are processed.

2. Return Window

  • You may request a return within 1 week of purchase.
  • After this return window has passed, we can no longer accept returns unless required by law or specified in our warranty policy.

3. Eligible Items for Return

  • Most items purchased directly from Nervonics are eligible for return if they meet the following criteria:
    1. The product is in the same condition that you received it.
    2. The product is in its original packaging with all accessories, manuals, and tags included.
    3. You can provide proof of purchase (e.g., order confirmation, receipt).

4. Non-Returnable or Limited-Return Items

Some items are non-returnable or subject to special return conditions:

  • Audio Products – Subject to a 30% restocking fee
  • Clearance Items – Not eligible for return
  • Layaway Items – Not eligible for return
  • Customs Orders – Not eligible for return
  • Preordered Items – Not eligible for return
  • Event-Based Purchases – Not eligible for return

An event-based purchase is any item bought for a specific event or circumstance, where the return is requested after that event has passed. Examples include, but are not limited to: solar generators or power banks purchased ahead of an actual or anticipated power outage, and TVs purchased for a major event such as the Super Bowl. Nervonics reserves sole discretion in determining whether a purchase qualifies as event-based.

5. Return Process

  1. Initiate the Return
    • Contact us at info@nervonics.com
    • Provide the order number, item details, and reason for return.
  2. Pack
    • Securely pack the product in its original packaging and include all accessories and/or documentation.
  3. Inspection
    • We will inspect the returned merchandise to ensure it meets our return eligibility requirements.

6. Refunds and Processing Time

  • Refund Method: Refunds will be issued to the original payment method (Cash, Card, PayPal)
  • Processing Time: Once your return is received and approved, please allow up to 7-10 business days for the refund to appear on your account.
  • Partial Refunds: In some cases (e.g., items not returned in original condition, missing accessories), only partial refunds may be granted.

7. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact us at info@nervonics.com

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@nervonics.com and include photos or videos, if possible.
  • We will work with you to arrange for a replacement, repair, or refund, according to our [Warranty Policy] if applicable.

9. Contact Us

If you have any questions about this Return Policy or need assistance with your return, please contact us at info@nervonics.com

Last Updated: 8/20/26